★★★★★
"Ordered in March. It is now September. I have heard nothing. My credit card was charged within the hour."
Entirely accurate. The charge was prompt; the coffee will be less so.
M. Harrington · Surrey · Verified buyer
We publish these in full. Not because we are obliged to. Because they are, in every case, correct.
"Ordered in March. It is now September. I have heard nothing. My credit card was charged within the hour."
"I wrote to ask whether my order had been dispatched. Three weeks later they replied with a single word: 'Patience.'"
"My application was rejected. No reason given. I have a PhD."
"The bag had no brewing instructions. I emailed asking for guidance. The reply came eleven days later and said, in its entirety: 'Properly.'"
"Charged $840. Nothing arrived. In November I received an email that read only: 'You were not a fit.' I had placed the order in February."
"They sent me someone else's order with a note reading, 'Keep it or don't.' I do not know whose coffee this is."
"I attempted to purchase the Vessel. They asked what I intended to drink from it. I answered 'coffee.' My application was withdrawn."
"The coffee arrived. It was fine. The accompanying card read: 'Please do not attempt to reorder for eighteen months.'"
"My husband ordered a bag as an anniversary gift. It arrived on the morning of our divorce. The card said only: 'Condolences, or congratulations — both are appropriate.'"
"The packaging is inadequate. The coffee spills. When I complained, they suggested I 'hold it differently.'"
"I reached a human being at the telephone number listed on their correspondence. He said, 'This number is not in service,' and hung up."
"I don't know what this is. I didn't order it. I've been billed for it twice. The second bill came with a handwritten note that said 'you know why.'"
"The worst customer experience I have ever had in my life."
— A review we framed.
Any dissatisfaction you experience is, in our view, part of the product. To remove it would be to misrepresent what we sell, which is coffee and — at no additional charge — a reminder that the world is not arranged for your convenience.